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FAQs

 

Are you legit ?

We might not have the most beautiful site but here at least, we are legit and all our customers receive their order. We have been in business since 2008 and value our reputation a lot.

  

Where and how do I send the payment ?

Payment details will be sent to your email address. All the informations needed for a Western Union or MoneyGram payment are given to you. If you didn t receive a message within 12 hours after the order was placed, check your junks (SPAMS) e-mail inbox as our message get sometimes stuck in the spams folders (specially in Comcast, Yahoo or Hotmail.... If you still cannot find your receipt, please let us know by using our contact form.
 

What if my package is seized ?

We usually ship in soft toys, video cassettes, dolls. We wrap items in carbon photo paper. Xray will not penetrate
In the event an order is detained and confiscated by foreign customs (less than 2%) we offer a choice: 
1 - Free re-ship of the same order (or equivalent amount) 
2 - Refund that is sent by Western Union or Moneygram within 15 days after the request is received. (note : we are keeping 10% for the money transfer fees).

  • To qualify for this, a confiscation notification should be emailed to hghpens.com.com

  • hghpens.com.com takes no responsibility for delays (such as holidays), or lost orders caused by the Postal Service.

 

I know many are selling fake HGH online. How can I be sure of your product's quality  ?

As we guarantee our products quality and are only selling genuine HGH. If you are not satisfied with the product received, do not open them emballage and  contact us right away by e-mail, we will arrange the parcel's return and you will be fully refunded.

 

Are there minimum and maximum i can order ?

No minimum and maximum order 2500 $ per address (per week).     

                 

Where and how do you ship from ?

We ship from China with tracking number (On your request only by email some customers prefer more discretion). You will receive your tracking number by email the same day of your shipping.

 

Do you ship Worldwide ?

Yes

 

Why we need to pay in Asia ?

Our warehouses and offices are in Asia (Thailand, Indonesia and China) where we manage our activity.
 

May I call you ?

No sorry we do business by internet only. Our staff don't speak enough English and maybe we don't have the same hour of the country where you live

 

Do I pay in US$ ?

Yes if you live in USA And you need to pay in your local currency if you live in another country

You have a converter here: http://www.xe.com/en/currencyconverter/

 

Is the Payment procedure online difficult ?

No really but little bit long.
In case of problem the easy way is to pay in cash at a western union or moneygram office.

 

Is your website secure, Am I gauranteed of receiving m order ?

We've been selling on internet since 2008 now and have sent thousands of orders since that date. If we had problems there would surely not be enough space in the forums for all of the delivery problems! ON GOOGLE SINCE 8 YEARS WE HAVE ZERO COMPLAINT...
We hope that you place your trust in us and we will do our utmost to satisfy you.

 

Do your products have the anti-counterfeiting stickers ?

Yes. Some products have a sticker, others have a small grey band to scratch off that reveals a serial number but ALL the products sold on our site have some form of verification code. 
Read moe about anti-contrefeiting here

 

 

     
 

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